With Volume 2 of the Pyramid Analytics Customer Newsletter, we're back with more content to help you get the most out of your Pyramid installation.
What you will find in this newsletter:
Featured Customer Case Study - learn how St. Joseph's Health is using Pyramid for better decision-making
Pyramid Customer Assessment - our Customer Success team is currently running free assessments of your setup
Pyramid Enterprise Success Program - a program designed to help you get more from your Pyramid investment
Tips & Tricks - we're back with some handy calculation tips - and we'll even show you how to get Pyramid onto more screens using Google Chromecast! Volume 1was a huge hit, so don't miss out - scroll to the bottom to download the latest.
Featured Customer Case Study
Based in Paterson, New Jersey, St. Joseph’s Healthis a hospital and healthcare system that includes the St. Joseph’s University Medical Center, Children’s Hospital, Wayne Medical Center, and other management units across multiple campuses. The system also includes more than 30 New Jersey community-based facilities. Regularly recognized among the top hospitals in New Jersey, the hospital system also provides award-winning healthcare services to the New York Metropolitan Area.
We enable executives at St. Joseph’s Health to access clearer, more dynamic, more strategic ways of visualizing financial and clinical data. Where static daily reports were once the norm, simplified interfaces and sharing capabilities allow for consistently better decision-making at the highest levels of the organization.
This is an example set of customer rankings across key areas we have identified. Black dots indicate Pyramid Minimum Targets. Orange dots indicate an average of all customers who have participated.
Have you completed the Pyramid Customer Success Assessment with your Pyramid Customer Success Manager? Earlier this year, Pyramid Analytics decided to take a data driven approach to Customer Success with you, our customers! If you have not completed the assessment, please contact the Pyramid Customer Success Team at customersuccess@pyramidanalytics.com.
Based on customer feedback and years of experience in the industry, we have identified several key categories where additional customer support is requested: Education, Communications, Community Engagement, Content Governance, and Deployment.
To help address this need, we put together a program designed to help our customers get greater value from their investment in Pyramid Analytics and improve their overall adoption, satisfaction, and deployment performance.
You can find out more about our Pyramid Enterprise Success Program in the overview below or by reaching out to your Pyramid Customer Success Manager.
Here you will be able to find previous newsletters, Troubleshooting Tips, Blogs about Pyramid capabilities, submit product ideas as well as get access to the latest product announcements. Below you will find some valuable links to content you may find useful.