2026 Gartner® Critical Capabilities Report

#1 in Every Use Case

Pyramid Analytics from ServiceNow was ranked #1 across all four use cases in the 2026 Gartner Critical Capabilities for Analytics and Business Intelligence Platforms report.
#1
Data Storytelling
#1
Perceptive Analytics
#1
Governance
#1
Composable Analytics
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What Critical Capabilities means for enterprise data leaders

The Gartner Critical Capabilities report is the companion analysis to the Magic Quadrant. Where the MQ maps where vendors sit in the market, Critical Capabilities evaluates how they actually perform against specific use cases — Data Storytelling, Perceptive Analytics, Governance, and Composable Analytics.

For data and analytics leaders, this is the deeper read. Platform decisions increasingly depend on capability specifics, not category positioning. Which vendors can support governed self-service at scale? Which handle conversational analytics without hallucinating on core metrics? Which have the semantic modeling maturity to serve as the foundation for agentic AI?

The Critical Capabilities report is where those questions get answered.

Why Data Leaders are paying attention to the 2026 Critical Capabilities report

The 2026 report lands at a moment when analytics platform decisions carry more weight than they have in years. AI-augmented decision support, agentic workflows, and governed semantics are all reshaping what "good" looks like in an analytics stack.

In our view, three shifts make this year's report especially useful:

  • Trustworthy data preparation and governance are foundational. Hallucinated data and conflicting metrics can undo AI initiatives before they scale. The report helps leaders evaluate how vendors approach both.
  • Semantic modeling is becoming a strategic capability, not a technical one. As teams rely on AI to reason over analytics at scale, the semantic layer is what separates trustworthy answers from confident guesses.
  • Composability and embedded delivery are increasingly non-negotiable. Analytics that don't reach the workflow don't drive decisions.

The Critical Capabilities report is one of the clearest reads on how vendors are positioned against these shifts.

 

ALREADY A SERVICENOW CUSTOMER?

Pyramid Analytics is now part of ServiceNow.

For organizations already working with ServiceNow, that means a Gartner-recognized analytics platform sits inside an existing vendor relationship — with the strategic, commercial, and governance benefits that come with vendor consolidation.

The product itself continues as Pyramid Analytics, with the same roadmap and the same team behind it.

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2026 Gartner® Magic Quadrant™ for Analytics and Business Intelligence Platforms

Gartner has published its 2026 Magic Quadrant for Analytics and Business Intelligence Platforms, and ServiceNow (Pyramid Analytics) is named Furthest in Vision. Read the report to see how the analytics and BI vendors are positioned across Ability to Execute and Completeness of Vision.

 

Get the report

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Smarter business decisions start with Pyramid. Reach out to find out how we can help your organization.

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Gartner, Critical Capabilities for Analytics and Business Intelligence Platforms, Edgar Macari, Christopher Long, Anirudh Ganeshan, Jamie O'Brien, 15 July 2026

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This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from ServiceNow (Pyramid Analytics).